Frequently Asked Questions
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Q: What do I need to do to become a wholesale customer, and are there any minimums for ordering?
A: You need to be one of the following: a non-profit club, retail nursery or retail flower stand or retail farm stand, country club or golf course, or landscaper. You must be able to provide proof of this, and you must purchase at least a $300 minimum order (approximately 25 trays).
Q: How do I know what is ready to buy, and how do I order?
A: You can now go on to our website ddfarmsinc.com, get a fax availability or call us at any time. You can place orders online or by fax at anytime or day. If you wish to place your order by phone, you can call between the hours of 8a.m. and 4p.m., Monday through Saturday.
Q: What days do you deliver, and is there a delivery fee?
A: We deliver Monday through Friday 7a.m. to 6p.m. all deliveries within 50 miles will be charged $40.00 but must meet $1000.00 minimum for delivery. Deliveries beyond 50 miles are delivered on Monday through Wednesday only and will be charged $135.00 nut must meet $2500.00 minimum for delivery. Any deliveries on Saturday will be charged $100.00.
Q: How many days in advance do I need to place an order before delivery, and how should I order?
A: If you plan to pick up your order, it must be placed one day in advance of the pick-up date and should be picked up after 10 a.m. Orders that need to be picked up before 10 a.m. should be noted on the order. Regular delivery orders should be ordered at least 3 days in advance.
Q: If I want to order on credit, how many days in advance do I need to place an order?
A: If you are a new customer and you have not done business with us, your credit must be approved before delivery. Approval can take up to 2 weeks, so it is best to get pre-approved before the season starts. Regular credit approved customers should order 3 days before delivery.
Q:When will my order be delivered, and how will I be notified?
A: Most orders will be filled on the day requested and the customer will receive a phone call either the day before or on the day of delivery with an approximate time of arrival.
Q: How can I pay for my order?
A: All drivers can accept checks upon delivery. If you are using a credit card, you can call into the office and your card information will be taken and applied. We only accept VISA and MASTERCARD.
Q: Can I come to the greenhouses and pick out my order?
A: We do not have a pick-up area designed to hold product for the sole purpose of customers picking out their own items. However, customers can come to the greenhouses the day before, if they so desire, and look at all the product that is available.
Q: If I want to pick up my order instead of having it delivered, how do I arrange this?
A: If ordering by fax or email, please let us know that you will be picking up and the day and time. Pick-up orders should be picked up by 10 a.m. if possible. Most orders will be at the office for pick-up.
Q: What if I get the wrong color or I don't like the look of the plants?
A: We want everyone to be satisfied with their delivery. If you get the wrong thing or it is not what you expected, our drivers will be happy to return it to us and mark it off on your invoice.
Q: Can I get more than one delivery a week?
A: Yes. Some customers like to order twice a week. We just ask that you let us know as soon as possible, and we will fit you into the schedule as soon as we can. During our busier weeks, you may have to wait until we have a truck going in that direction. All customers beyond 50 miles may have to wait longer.
Q: What is the delivery schedule like?
A: We do most of our longer deliveries (50 miles) early in the week, Monday through Wednesday. This way we can schedule more deliveries later in the week. Usually the turn-around is one to two days.
Q: When is the best time to order so that I might get a better choice of product?
A: Availability lists are faxed or emailed on Sunday, so the beginning of the week is the best time to order and get your delivery.
Q: How do I know what is available and when?
A: We send out a postcard at the beginning of Spring announcing that the Spring crop is ready. We also have availability lists that you can now get by fax or email. You just need to let us know which way you would like to get the information.
Q: How do I get on the availability list, and how often do I get one?
A: Call and we can place you on any of the lists, or you can email us and be placed on the list. The availability lists go out on Saturday evenings after 6 p.m., so you should have them by Sunday morning. During the busiest week, you can get one twice a week or up to three times a week, depending on quantity of product. On busy weeks, you should get a new list on Sunday, Wednesday and Thursday.
Q: Can I come and visit?
A: Yes. You can come anytime; there is always someone here if you would like someone to show you around. Weekends are a better time. Please call ahead and let us know what time so that we can have someone available. Anytime of the year for peak color, the last two weeks of March for pansies, and the last two weeks of April for packs, four inch pots and hanging baskets are the best times.
Q: I didn't find the answer to my question?
A: Simply click on this <link> and ask us your question in an email. We will be more than happy to answer any question you might have.